Our policies
What to expect before you book, written plainly.
Booking and deposits
Book online or call. New clients start with a consultation, and the longer services (all-over color, highlights, going red and corrections) hold the time with a deposit that goes toward the service. We confirm by text or email.
Canceling and running late
Please give 48 hours' notice to move or cancel. Color days are long, and the time is set aside for you. If you are running late, call us and we will see what the day still allows.
If you miss an appointment
If you miss an appointment without notice, the deposit stays with the studio, and we may ask for a deposit to book your next visit.
Children and companions
Color services are for adults, and the studio is small, so please arrange care for children during long appointments.
Patch tests and allergies
We ask about past reactions at your consultation, and we can do a patch test at least 48 hours before your service. Reactions can happen with any color, so tell your colorist right away if anything itches or burns.
If you're not happy
Results vary with your hair and its history. If you're not happy with your color, tell us within a few days and we'll make it right: your colorist looks at it with you and says what can be adjusted.
Tipping
Tipping is welcome and never expected. You can tip your colorist and the assistant at checkout or in cash.
Start with a consultation
Tell us the red you want and what your hair has been through, and we will build the plan and the weeks.